Who we are
Founded in 1964 by an engineer with a vision, WTI started with a desire to improve computer transmissions over phone lines and help corporations solve problems for the most advanced computing systems in the world. WTI has been at the forefront of the data communications and computer networking industries ever since the Carterfone decision.
WTI held one of the first patents for a solid state modem, developed greater access to expensive mainframes and printers, invented one of the first data store and forward devices, pioneered the remote power reboot market and helped assist in the first rocket landing during an orbital launch.
Today, WTI is an industry leader in out-of-band network management and partners with Cisco, RedHat and Palo Alto Networks, just to name a few. WTI is dedicated to developing solutions that solve problems on the worlds most advanced networks and obsessed with providing the highest quality products and customer support.
All WTI products are designed, engineered, and manufactured at our fully owned facility in Irvine, California USA. Our manufacturing process features intensive internal Quality Control programs; we will not ship a product until we have made certain that it is functioning perfectly, and performing exactly as dictated by our original design specification.
All of our products are subjected to a lengthy, high-temperature burn-in period before final testing and shipment. This allows us to catch and correct any rare manufacturing defects before the product leaves our factory. During burn-in and testing, products are closely monitored to ensure that they meet the high standard of manufacturing quality that our customers expect from WTI products.
Although our manufacturing facilities feature the most modern, up-to-date equipment available, we also go to great lengths to ensure a traditional approach to high quality, old-fashioned American craftsmanship. Each phase of the manufacturing process is carefully monitored, and our "hands-on" production strategy results in durable, high-quality products, which provide reliable support for your most critical network applications.
In order to produce a high quality product, it is important to first build a happy, productive work force. At WTI, we make a conscious effort to create a pleasant, nurturing work environment, which provides all employees with opportunities for personal career growth, and encourages team building and cooperation between our various departments and work groups. We consider activities such as company events, field trips and incentive programs to be one of the most important elements of our company philosophy. Our long history as a company has taught us that when our employees are happy and involved, they produce a superior product, and provide better support for our valued customers.
If you require assistance with the installation or operation of your WTI products, our friendly support staff is ready and willing to help, and Technical Support is always free! We also have a demo/evaluation unit program for those who qualify. You can reach WTI Technical Support by calling toll free at 1-800-854-7226 from 8:00 am to 5:00 pm Pacific Time.
WTI can also create custom designs for customers who require unique modifications for specific projects. If you have a specific connectivity or design requirement please contact us and we will be happy to discuss your application.
All WTI products have a five-year return to factory warranty, and offer a 30-day exchange/return satisfaction guarantee.
WTI products are available factory-direct in the U.S.A., or through our extensive network of international resellers. Please contact us for the sales representative in your area.
Our principal goal at WTI has always been to produce the highest quality network products available. Each step of the manufacturing process is carefully planned to ensure and verify that the quality of every WTI product is of the highest degree possible.
Our confidence in this quality is reflected in the fact that we offer the most comprehensive 5-year limited warranty in the industry. In order to attain this high level of quality, we follow the steps outlined below:
Upon receipt, all raw materials are subjected to a rigorous inspection. Each item is physically checked against the current drawing listed on the Bill of Materials and verified to match or exceed WTI Engineering specifications.
When a kit is pulled for a product build, each component is inspected and verified to match the Bill of Materials and Engineering specifications.
WTI’s state-of-the-art surface mount equipment is constantly monitored and maintained. Every component change and reload is verified by both the operator and Manufacturing Floor Inspector. Hand stuffed components are also verified and inspected at the beginning of each PCB run. After stuffing, components are machine soldered using our state-of-the-art wave solder machine.
Every completed PCB is subjected to an extensive visual inspection followed by a touch-up and cleaning procedure. Solder quality is verified and an Inspector then re-checks every board to make certain that all finished PCBs meet our quality standards.
Upon completion of the first assembly of each build, a complete first article inspection is conducted to ensure that all components, sub-assemblies, wires and hardware have been assembled in accordance with WTI Engineering documentation.
After assembly, 100% of the build is inspected and checked for all items listed on the Inspection Defect Codes reference list. In addition, all wires, screws and labels are inspected and verified as correct.
Every product produced goes through a minimum 24 hour burn-in process. During this process, many software scripts are continually run on each product. These scripts exercise all the products features and functionality. Although rare, any discrepancies or abnormal results are captured and acted upon before the unit enters the final test process.
A significant portion of our Manufacturing floor is devoted to hands on testing of each and every product that we produce. These tests are designed to ensure that each completed product operates correctly within normal specifications under calibrated voltage conditions. Additionally, the clock crystal, sub battery and voltage are tested. All power outlets are load tested and the network ports, serial ports and modem port are also individually tested.
Following the extensive burn-in and manual test process, products are then moved to the final assembly area. The top cover and other additional hardware is installed in this area. Next, product labels are applied as needed and the product is then cleaned.
Every AC powered product is subjected to a Hi-Pot test in order to check ground bonding, amperage, resistance and capacitor function. Finally, all units are then subjected to another complete physical inspection before being moved to the boxing area.
"Best part is it just works out of the box. The serial ports work great with the Cisco gear with no config changes from the factory default."Jack Kinney — Lincare Network Operations