Return Policy

Don't get stuck with the wrong box!

It doesn’t matter. If you changed your mind, or if you ordered the wrong WTI product, or if the WTI product just didn’t fit your application … it’s OK, we’ll take it back or exchange it for a more appropriate WTI product, providing that the following conditions are met:

  • Products must be returned within 30 days after your factory direct purchase.
  • Products must be returned in saleable condition, with no mechanical or cosmetic damage.
  • Products must be returned in original factory packaging or repackaged in a manner that will prevent damage during shipment.
  • Any cables, adapters or accessories that were included with the product must also be returned.

For further instructions regarding returns or exchanges, please contact our sales department.

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Important Update
FREAK Vulnerability

FREAK Vulnerability
  • WTI PRODUCTS
    NOT AFFECTED

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DSM-40-E Console Server

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  • “     I’m happy to report that, thanks to your fast response, I’ve been able to get our new WTI power reboot switch online without a hitch... ”         - Ben G. Tacoma
  • “     WTI products are hands down the most reliable gear we've got in our racks... ”         - Glen Baker
  • “     I’m happy to report that, thanks to your fast response, I’ve been able to get our new WTI power reboot switch online without a hitch... ”         - Ben G. Tacoma