Personalized Account Support

Remote network management products can be a wonderful thing … as long as they’re working properly when you need them! WTI takes great care to ensure every product that leaves our facility has been intelligently designed, expertly manufactured and thoroughly tested, but even top-of-the-line equipment can eventually fail or need service some time. When that day comes, you don’t want to be left waiting for weeks for important network devices to be returned from repair, and WTI won’t leave you waiting.

WTI offers free US based account support as well as free demo/evaluation units to hold you over until repairs are complete. This means that there will always be qualified personnel to help you figure out the minor problems, and in the rare event that a major problem arises, we’ll not only repair your WTI product and return it to you quickly, but we’ll also provide qualified customers with free demo/evaluation loaner units to keep your application up and running in the meantime.

For Account Support please call 1-800-854-7226 or email info@wti.com after business hours.

If you require assistance with the installation or operation of your WTI products, our friendly Technical Support staff is ready and willing to help ... and Technical Support is always free! You can reach WTI Technical Support by calling toll free at 1-888-280-7227 from 8:00 am to 5:00 pm Pacific Time.



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Important Update
FREAK Vulnerability

FREAK Vulnerability
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  • “     I’m happy to report that, thanks to your fast response, I’ve been able to get our new WTI power reboot switch online without a hitch... ”         - Ben G. Tacoma
  • “     WTI products are hands down the most reliable gear we've got in our racks... ”         - Glen Baker
  • “     I’m happy to report that, thanks to your fast response, I’ve been able to get our new WTI power reboot switch online without a hitch... ”         - Ben G. Tacoma